Refund & Replacement Policy

At Mycelia House, our grow kits are designed to support a thoughtful, enjoyable experience of growing mushrooms at home.

Because each kit contains a live biological product, some variation is natural. Growth can be influenced by timing, climate, handling, storage, and home conditions.

That said, if something isn’t right, we want to hear from you and will always do our best to help.

Grow Kits & Live Products

Our mushroom grow kits contain live inoculated substrate and are perishable by nature.

For this reason, we are unable to offer refunds or replacements for:

  • change of mind

  • delayed use after delivery

  • expected variation in growth timing, size, or yield

  • issues caused by environmental conditions, storage, or care after delivery

This includes things like:

  • leaving the kit unopened for too long

  • exposure to heat or direct sun

  • insufficient airflow, humidity, or suitable growing conditions

If There’s a Problem

If your grow kit arrives with a genuine issue such as:

  • visible contamination on arrival

  • clear damage in transit

  • incorrect item received

  • a major issue affecting viability shortly after opening and following care instructions

please contact us within 5 days of delivery (or within 3 days of opening, whichever is sooner).

Please email us at [your email] with:

  • your order number

  • clear photos of the kit

  • a short description of the issue

  • when the kit was opened

This helps us assess the issue fairly and support you as best we can.

What We Can Offer

If we determine there is a genuine product issue, we may offer one of the following:

  • a replacement grow kit

  • store credit

  • a refund, where appropriate

The remedy offered will depend on the nature of the issue and product availability.

Before We Replace a Kit

Because mushroom growing can vary from home to home, we may first offer simple troubleshooting support where appropriate.

This may include guidance around:

  • placement

  • airflow

  • humidity

  • timing

  • identifying healthy growth vs contamination

Our aim is to help you get the best from your kit wherever possible.

Terracotta Systems & Non-Live Products

For terracotta systems and other non-perishable items, please contact us within 7 days of delivery if your item arrives damaged or incorrect.

We may offer:

  • replacement

  • exchange

  • refunddepending on the issue.

As these pieces are handmade and natural in finish, slight variation in texture, colour, and form is part of their character and not considered a fault.

Australian Consumer Law

Nothing in this policy is intended to exclude or override your rights under Australian Consumer Law.

If a product has a major fault, or does not meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy as required by law. (accc.gov.au)

Contact

If something feels off, please reach out.

We’d always prefer to support you early and help make it right where we can.

Email: [your email]Website: [your website]