We strive for complete customer satisfaction. If you are not satisfied with your purchase, please contact our customer service within a specified period to discuss options for returns or exchanges. Ensure that the glasses are returned in unused and original condition, including the packaging. For more information, please refer to our return policy. You have 30 days to return your purchase.

As soon as your order is shipped, we will send you a track & trace code by email. This way, you can track your order.

Keep in mind that it can take up to 24 hours before the track & trace is available. Can't track your package after 24 hours? Please send us an email at info@soosatelier.com and we will contact the shipping company.

If something is broken in your order, you can contact us at info@soosatelier.com. Please send a photo of the broken items, and we will get back to you as soon as possible.

Feel free to contact us at info@soosatelier.com. We're here to help!